INTRODUCTION & SCOPE
OTATO Auto Club is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Policy applies to all customers, visitors, and members of the O-Club Membership Program.
COLLECTION OF PERSONAL DATA
We collect personal data that is reasonably necessary for us to provide our professional detailing services. This includes:
Personal Identity: Full name, NRIC/Passport number, and gender.
Contact Details: Phone number, email address, and residential/billing address.
Vehicle Information: Vehicle registration number (Plate Number), car make and model, and service history records.
Membership Information: Data related to your O-Club Membership Program enrollment, tier status, and reward points.
Payment Information: Credit/debit card details and transaction history.
SOURCE OF PERSONAL DATA
We collect your personal data directly from you when you:
Register for an account on our website.
Sign up for the O-Club Membership Program.
Book any of our Services
Inquire about the OTATO Services via digital or physical channels.
PURPOSES OF PROCESSING
Your data is processed by OTATO Auto Club for the following professional purposes:
Service Delivery: To perform the OTATO Signature Bundle services including O-Style Premium Wash, Quick Detailing (Lite), Standard Detailing (Pro) & Premium Detailing (Supreme).
Membership Management: To administer the O-Club Membership Program benefits.
Communication: To send appointment confirmations, service reminders, and professional updates.
Marketing: To provide personalized offers regarding our OTATO Signature Bundles services.
Legal Compliance: To comply with statutory requirements under Malaysian Law.
DISCLOSURE OF PERSONAL DATA
We may disclose your personal data to:
Our professional advisors, including auditors and legal counsels.
Third-party service providers (e.g., payment processors, IT hosting services).
Regulatory or government authorities as required by Malaysian law.
Note: We do not sell or rent your personal data to any third parties.
STORAGE & SECURITY
OTATO Auto Club maintains strict security measures to protect your data. All personal data is stored securely on servers located in Malaysia or other jurisdictions with equivalent data protection standards. We implement the "The Way We Work" internal protocols to ensure data integrity.
DATA RETENTION
We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law (e.g., for tax and accounting purposes).
YOUR RIGHTS & CHOICES
Under the PDPA 2010, you have the following rights:
Access & Correction: You may request to view or update your personal information.
Withdrawal of Consent: You may opt-out of receiving marketing materials at any time.
Inquiries: Please contact our Data Protection Officer for any concerns regarding your data privacy.
COOKIES & DIGITAL TRACKING
Our website uses cookies to optimize your browsing experience and track the performance of our O-Club Membership Program portal. You may disable cookies in your browser settings, though this may limit website functionality.
ACKNOWLEDGMENT & CONSENT
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data by OTATO Auto Club as described herein.